Transas Service and Support

Transas is dedicated to providing a high-quality service to the shipping industry. Our service network is strategically spread worldwide to deliver fast and efficient service to our customers.

Transas is a leading manufacturer of marine navigation equipment and operates according to ISO 9001:2000 principles.

Mission

Transas’ mission is to set the standard in the marine industry with superior products, service and long term customer relationships leading to safe and economic global navigation.

Always within your reach: Anything, Anywhere, Anytime Attitude

Transas Worldwide Service Network is able to respond to any service enquiries 24 hours a day, 7 days a week and delivers service on time. Transas provides its own service specialists in the 50 biggest ports and supplies service in all other major ports via our widespread Service Network.

All work is performed by Transas-certified engineers who are continuously trained to upgrade and refresh their knowledge on the latest technologies. Spare parts stock allows us to quickly supply replacement parts.

Type-approvals

Transas products have been approved or acknowledged by many established authorities and classification institutions, including:

• Det Norske Veritas (Norway)
• Maritime and Coastguard Agency (UK)
• BSH (Germany)
• United States Coast Guard (USA)
• Germanischer Lloyd (Germany)
• France Telecom (France)
• Bureau Veritas (France)
• Russian Register of Shipping (Russia)
• Maritime Administration of the Ministry of Transport (Russia)

Transas simulators have been accepted by the US Coast Guard NMC for use in approved training courses. The ECDIS assembly at the Transas premises in Gothenburg, Sweden is 'Wheel mark'-approved. In addition, as of April 1, 2009, the NS4000 ECDIS systems intended for US customers are also produced in Bothell, WA USA.

Service Contracts

Transas supplies a full service solution for vessel or ship owner based on a 1 year contract.

The Service contract can include:

• Service Case Management
• Maintenance
• Service for bridge equipment
• Annual visit onboard a vessel by Transas Specialists
• Technical consultancy

TRANSERV

Transas has developed a comprehensive, flexible and customizable maintenance and development program TRANSERV. This program is fully applicable for the entire range of Transas products and integrated solutions.

The objective of the TRANSERV program is to achieve total customer satisfaction through the best service quality and value for money.

The program consists of a number of individual options, designed to offer to every Transas customer a scope of maintenance, support, warranty and upgrade services, which would optimally meet their budget and business objectives. TRANSERV takes advantage of new Transas software and hardware developments and keeps up with new or potential changes in National and International standards.

The TRANSERV program is implemented using the worldwide network of Transas certified local service agents managed by our global HUB Offices structure.

The TRANSERV agreement can be commenced after initial system acceptance, on completion of the initial warranty period, or at any other stage, during the Transas product life. Flexible contract duration terms are available.